At  Secure Surge Online, we are committed to ensuring customer satisfaction. If you are not satisfied with our services, you may request a refund within 30 days of your purchase. This page explains the terms and process for our 30-day refund policy.

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1. Eligibility for Refund

You are eligible for a refund if:

• The service purchased was not delivered as promised.

• Technical issues on our side prevented you from using the service.

• Exceptional cases approved by our management team.

Refund requests must be submitted within 30 days from the date of purchase. Requests after this period will not be accepted.

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2. Non-Refundable Services

The following services are not eligible for a refund:

• Services that have already been delivered or completed successfully.

• Customized or one-time consultancy services.

• Fees for third-party products, software, or subscriptions integrated into our services.

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3. How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team at support@securesurgeonline.com.

2. Provide your purchase details: Invoice number, purchase date, and service purchased.

3. Explain the reason for your refund request.

Our team will review your request and respond within 7 business days.

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4. Refund Process

• Approved refunds will be processed via the original payment method.

• Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

• Partial refunds may be issued if partial services were delivered.